Is smoking permitted on the room balconies?
12 January 2025
Smoking is allowed on the balconies, but guests are requested to clean up after themselves and to keep the doors shut to prevent smoke from entering the room. 75 photos
SURESTAY PLUS HOTEL BY BEST WESTERN GATLINBURG, Gatlinburg – Your ideal downtown stay
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Key details
Hotel Overview
218 Ski Mountain Road, Gatlinburg, 37738-3125,
- Near Ober Gatlinburg Amusement Park
Very good
7.9
8.2
3.5
3.4
SureStay Plus Hotel by Best Western Gatlinburg - Budget-friendly hotel near Gatlinburg SkyLift Park
Located in the mountains, this hotel is a short walk from Downtown Gatlinburg, Ober Gatlinburg, and The Great Smoky Mountain National Park. Guests can visit Cataract Falls, a 6-minute drive or 45-minute walk along the Gatlinburg Trail. The property offers a seasonal outdoor pool, free continental breakfast, and free WiFi. Nearby attractions include Gatlinburg SkyLift Park and Ripley's Aquarium of the Smokies. The hotel features river views and is 80 km from McGhee Tyson Airport. Amenities include a 24-hour business center, a 24-hour front desk, and an elevator. Free parking is available.
Additional perks of the hotel
Complimentary continental breakfast served on weekdays from 6:30 AM to 9:30 AM
Vending machines for snacks and drinks
Recreation opportunities include skiing and ski lifts
No pets or service animals allowed
Rooms
The hotel offers 52 air-conditioned rooms with kitchenettes featuring refrigerators and microwaves. Each room includes a flat-screen TV with satellite channels, a private bathroom with a bath or shower, and a shared balcony. Some units have a seating area. All rooms are equipped with coffee/tea makers, irons/ironing boards, and phones with free local calls.
Other conveniences
Free Wi-Fi in rooms
Garden furniture on balconies
AM/FM alarm clock
Carpeted floors
Must-do experiences
- Visit the Sugarlands Distilling Company for complimentary tastings.
- Hike to Laurel Falls for stunning views and a refreshing experience.
- Try the pancakes at Pancake Pantry, a local breakfast favorite.
- Explore the interactive exhibits at the Gatlinburg Space Needle.
- Stroll through the Great Smoky Arts and Crafts Community for unique crafts.
Choose Your Room
Our listed hotels offer a variety of room types—double rooms, family suites, or deluxe options—all with features like breakfast, flexible cancellation policies, and exclusive deals.
- King Room Disability Access2 persons19 sq. feet1 King-size bedAir conditioningBalconyroom details
- Queen Room Two Queen Beds Balcony2 persons19 sq. feet2 King Size BedsAir conditioningBalconyroom details
- King Room Balcony2 persons19 sq. feet1 King-size bedAir conditioningBalconyroom details
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Room Rates & Availability Tracker
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Check-in/ Check-out
Amenities
Thoughtful hotel amenities for a comfortable stay
General
- Non-smoking rooms
- Free parking
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- Security
- Lift
- Vending machines
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Skiing
- Hiking
Business
- Business centre
- Fax/Photocopying
Spa & Leisure
- Seasonal outdoor pool
- Sun loungers
Room features
- Free Wi-Fi in rooms
- Air conditioning
- Heating
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Media
- AM/FM alarm clock
Show more
Location
218 Ski Mountain Road, Gatlinburg, 37738-3125,
Explore Gatlinburg
Explore Gatlinburg
Ober Gatlinburg
3 minutes walking
Ober Gatlinburg features skiing, snowboarding, and an amusement park, perfect for thrill-seekers and family fun year-round.
Ripley's Aquarium of the Smokies
19 minutes walking
An award-winning aquarium featuring diverse marine life, excellent for families; enjoy interactive exhibits and daily shows.
Gatlinburg Space Needle
12 minutes walking
A 407-foot observation tower offering stunning panoramic views of the Smokies; the SkyLift is a must-visit for scenic photography.
Sugarland Cellars
4 minutes walking
This local winery provides tastings of unique wines with a cozy atmosphere; perfect for a relaxing afternoon with friends.
Skiing at Ober Gatlinburg
3 minutes walking
Skiing, snowboarding, and snow tubing await at Ober Gatlinburg; rentals are available, ideal for winter sports enthusiasts.
Wildlife Encounter
6 minutes walking
An up-close experience with local wildlife, this attraction offers educational programs suitable for all ages and interests.
Great Smoky Mountains National Park
6 minutes driving
Hiking, picnicking, and nature-watching await in this stunning national park; entrance is free and activities cater to everyone.
Cicis
3 minutes walking
A casual spot famed for its all-you-can-eat pizza buffet; perfect for families looking for a hearty meal in a fun setting.
Sidewalk Cafe at Ober Gatlinburg
6 minutes walking
Offering stunning views with casual bites like burgers and salads, this cafe is ideal after a day of outdoor fun.
Slice Pizza Bakery
11 minutes walking
Known for fresh, delicious pizzas and a cozy atmosphere; perfect for a casual meal with vegetarian options available.
Ripley's Believe It or Not Gatlinburg
10 minutes walking
A fun and quirky museum featuring bizarre exhibits and oddities; perfect for all ages looking for an entertaining day out.
Gatlinburg SkyLift Park
12 minutes walking
An iconic lift offering breathtaking views and a relaxing atmosphere; great for families, includes a SkyBridge experience.
Transportation Tips
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 11 am
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the hotel rooms for free.
Breakfast
A american breakfast is served at affordable prices.
Children & extra beds
Maximum capacity of extra beds in a room is 1.
Pets
Pets are not allowed.
Year renovated:
2018
Number of floors:
7
Number of rooms:
52
Former name
Travelodge Inn & Suites
Guest Reviews & Ratings
What Guests Are Saying?
Pros
Comfortable beds
Clean rooms
Helpful staff
River view
Well-lit parking
Cons
Elevator issues
Guest reviewsShow more reviews
Questions of the users
About Surestay Plus Hotel By Best Western Gatlinburg
How far is the Great Smoky Mountains National Park from the property?
22 September 2024
The hotel is conveniently located right next to the entrance of the national park, making it an ideal spot for exploration. Is the facility pet-friendly for medium-sized dogs?
18 February 2025
Unfortunately, this location does not accept pets. Are all the rooms designated as non-smoking?
8 November 2024
All accommodations are non-smoking; however, smoking is permitted on the balconies. What breakfast options are available during the pandemic, and can guests use the pool?
5 December 2024
Currently, a grab-and-go breakfast is offered, which includes items like muffins and fruit. The pool is open for swimming. What kind of view can guests expect from the balconies?
10 March 2025
The balconies provide a scenic view of the river rather than the mountains. Can guests check in early before the regular time?
15 April 2025
Early check-in is possible based on availability. The standard check-in time is 3 PM, but if a room is ready upon arrival, guests can check in earlier. Do the rooms come equipped with a microwave and refrigerator?
25 May 2025
Yes, each room includes a microwave, mini fridge, and a single-serve coffee maker for guest convenience. Are guests who are 18 years old able to book a room?
20 July 2024
Yes, guests who are 18 years or older can rent a room as long as the payment method is in their name. Is there an elevator in the hotel for easy access to different floors?
30 August 2024
Yes, an elevator is available for guest convenience. What are the operating hours for the outdoor pool?
1 October 2024
The outdoor pool is open from 8 AM to 10 PM for guests to enjoy. Does the hotel feature an indoor pool?
17 November 2025
No, there is no indoor pool available; the facility only has an outdoor pool. Are there ADA-compliant shower facilities available?
22 June 2025
The hotel does not offer ADA-compliant walk-in showers, only tub/shower combinations with rails are provided.Next best alternative
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