SURESTAY PLUS HOTEL BY BEST WESTERN GATLINBURG | Stay downtown in Gatlinburg

Book direct

and save up to 10%

compared to Booking.com

Key details

Hotel Overview

218 Ski Mountain Road, Gatlinburg, Tennessee, United States, 37738-3125

SureStay Plus Hotel by Best Western Gatlinburg - Budget-friendly hotel near Gatlinburg SkyLift Park

Located in the mountains, this hotel is a short walk from Downtown Gatlinburg, Ober Gatlinburg, and The Great Smoky Mountain National Park. Guests can visit Cataract Falls, a 6-minute drive or 45-minute walk along the Gatlinburg Trail. The property offers a seasonal outdoor pool, free continental breakfast, and free WiFi. Nearby attractions include Gatlinburg SkyLift Park and Ripley's Aquarium of the Smokies. The hotel features river views and is 80 km from McGhee Tyson Airport. Amenities include a 24-hour business center, a 24-hour front desk, and an elevator. Free parking is available.

Additional perks of the hotel

Complimentary continental breakfast served on weekdays from 6:30 AM to 9:30 AM

Vending machines for snacks and drinks

Recreation opportunities include skiing and ski lifts

No pets or service animals allowed

Rooms

The hotel offers 52 air-conditioned rooms with kitchenettes featuring refrigerators and microwaves. Each room includes a flat-screen TV with satellite channels, a private bathroom with a bath or shower, and a shared balcony. Some units have a seating area. All rooms are equipped with coffee/tea makers, irons/ironing boards, and phones with free local calls.

Other conveniences

Free Wi-Fi in rooms

Garden furniture on balconies

AM/FM alarm clock

Carpeted floors

View all

Choose Your Room

Our listed hotels offer a variety of room types—double rooms, family suites, or deluxe options—all with features like breakfast, flexible cancellation policies, and exclusive deals.

Queen Room Two Queen Beds Balcony

Max:

2 persons

19 m²

Bed options:

2 King Size Beds

Shower

Heating

room details

Check Prices

King Room Balcony

Max:

2 persons

19 m²

Bed options:

1 King-size bed

Shower

Heating

room details

Check Prices

Queen Suite Balcony

Max:

2 persons

23 m²

Bed options:

2 King Size Beds

Shower

Heating

room details

Check Prices

Show all roomsLess

Room Rates & Availability Tracker

Find Deals for Your Travel Dates

Transportation Tips

Transportation Options

City Centre

Gatlinburg 1.5 km

Airports

McGhee Tyson (TYS) 79.1 km

Asheville Regional (AVL) 138.2 km

Amenities

Thoughtful hotel amenities for a comfortable stay

Free Wi-Fi

Free parking

Luggage storage

24-hour services

24-hour reception

General

Non-smoking rooms
Free Wi-Fi
Free parking
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Security
Lift
Vending machines
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Skiing
Hiking

Business

Business centre
Fax/Photocopying

Spa & Leisure

Seasonal outdoor pool
Sun loungers

Room features

Air conditioning
Heating
Garden furniture
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Hotel Location

218 Ski Mountain Road, Gatlinburg, Tennessee, United States, 37738-3125

Map view

218 Ski Mountain Road, Gatlinburg, Tennessee, United States, 37738-3125

City landmarks

Aquarium

Ripley's Aquarium of the Smokies

1.6 km

Landmark

Ole Smoky Tennessee Moonshine

830 m

Landmark

Gatlinburg Space Needle

980 m

Landmark

Souvenir shopping

1.4 km

Convention Centre

Gatlinburg Convention Center

700 m

Landmark

Ripley's Haunted Adventure

790 m

Museum

Hollywood Star Cars Museum

770 m

Ski Lift

Gatlinburg SkyLift Park

980 m

Landmark

Amazing Mirror Maze

720 m

Landmark

Noah Bud Ogle Cabin

650 m

Landmark

Ripley's Believe It or Not Gatlinburg

700 m

Museum

Gatlinburg Pinball Museum

650 m

Museum

Christ in the Smokies Museum and Gardens

910 m

Amusement Park

Earthquake

1.3 km

Church

Trinity Episcopal Church

760 m

Landmark

Gatlinburg First United Methodist Church

800 m

Landmark

Mysterious Mansion

1.0 km

Landmark

World of Illusions

920 m

Landmark

Anakeesta

1.7 km

Landmark

Guinness World Records Adventure

1.3 km

Landmark

Ole Smoky Barrelhouse

1.2 km

Landmark

Ripley's Moving Theater

790 m

Theatre

Sweet Fanny Adams Theatre

1.7 km

Nearby

Gallery

Smoky Mountain Art Gallery

390 m

Ski Area

Ober Gatlinburg

180 m

Church

St Mary's Catholic Church

570 m

Winery

Sugarland Cellars

270 m

1001 Parkway Suite 2

Ober Gatlinburg's Wildlife Encounter

480 m

River Rd

Gatlinburg Trail

210 m

Shopping Area

Tramway Mall

310 m

Restaurants

Cicis

180 m

849 River Road

Sidewalk Cafe at Ober Gatlinburg

480 m

1001 Parkway Suite 2

Bearland Grill & General Store

1.2 km

305 Historic Nature Trl

Slice Pizza Bakery

880 m

117 Historic Nature Trl Arcadia

Dunkin'

840 m

812 Parkway Ste 106 Ste 106

Funnel Cakes

1.2 km

745 Parkway

Guest Reviews & Ratings

What Guests Are Saying?

3.5/5 based on 822 reviews

#46 of 72 hotels in Gatlinburg based on Tripadvisor

Gary

United States, February 2024

7.8/10

My stay at the hotel was fantastic! The rooms were amazing, very comfortable, and very spacious, with a great staff that was very helpful. I wish there were more places like this around America. However, the room had some stains like humidity and ladybugs, which was a bit concerning.

Rooms

9.0

The room was spotless and very large, with a very comfortable bed, large clean bath, and a nice balcony overlooking the creek.

Service

9.0

The staff was super friendly and helpful, making my stay pleasant and stress-free.

Location

8.0

The hotel is at the end of the main street, making it convenient to walk to area attractions and offering a great view of the river.

Dining

6.0

The dining experience was okay, but I was disappointed that we were not informed about the lack of breakfast until after checking in.

Facilities

7.0

The hotel needed some updating in terms of facilities, but overall, it offered a good deal for the price.

Richard

United States, July 2023

5.8/10

I had a mixed experience at the hotel. The room was clean overall, although there were some issues like a loud hum from the maintenance room next door. The view from our King handicapped accessible suite with a balcony overlooking the river was fantastic. Unfortunately, the service was inconsistent, with some staff members being nice and helpful while others were rude. The location was convenient for exploring Gatlinburg and being close to the National Park side, but the hotel was a bit outdated and not as nice as portrayed online. The dining options were limited, with only bagged muffins and pastries available early in the morning. Despite these drawbacks, the hotel was close to the main attractions and offered value for the price paid.

Rooms

6.0

The room had a loud hum from the maintenance room next door and was dim initially. The cleanliness was not perfect with dirty pillows and hair in the sink, but overall clean aside from the floor needing a bit of cleaning. The TV and clock had issues, but we enjoyed the great view from our room.

Service

5.0

The staff had a mix of nice and helpful service along with some who were rude. Housekeeping was slow to respond, and there was noise at odd hours.

Location

7.0

The hotel's location was convenient for Appalachian Trail hikers and visitors to Gatlinburg, being close to major attractions and away from street noise. However, the area was quite crowded, and the hotel didn't match the online presentation.

Dining

5.0

The dining experience was limited to basic options like bagged muffins and pastries, which were often out early. The location was good for walking to nearby places.

Facilities

5.0

It was noted that the rooms looked a bit old and run down, with minor maintenance issues.

Great view

Limited dining options

Tom

United States, April 2023

7.8/10

I had a nice stay at the hotel. The rooms were clean, comfy, and a great value, although there was a slight issue with the odor in one of the rooms. The service was exceptional, aside from one rude encounter. The hotel's proximity to town was fantastic, but the dining fell a bit short. Overall, a good experience with a few hiccups.

Rooms

7.0

The rooms were very nice, clean and provided great value, but one of them had a strange smell like a bar. I was moved to another room that was not any better.

Service

9.0

The service was quite simply amazing, except for one instance where a staff member was rude and unhelpful.

Location

8.0

The hotel's location was very close to downtown Gatlinburg, making it convenient for walking to town and enjoying nearby shopping and restaurants.

Dining

7.0

Facilities

8.0

The hotel facilities were good, and being a few minutes from the strip added to its convenience.