Is smoking permitted on the room balconies?
12 January 2025
Smoking is allowed on the balconies, but guests are requested to clean up after themselves and to keep the doors shut to prevent smoke from entering the room.
73 photos
SURESTAY PLUS HOTEL BY BEST WESTERN GATLINBURG, Gatlinburg – Your ideal downtown stay
57US$
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Key details
Hotel Overview
218 Ski Mountain Road,
Gatlinburg,
Tennessee,
United States,
37738-3125,
Tennessee
- Near Ober Gatlinburg Amusement Park
Very good
7.8
8.2
3.2
3.4
Loved by Surestay Plus Hotel By Best Western Gatlinburg guests
"Loved the creek right off our balcony."
"Thick mattresses on the beds and a private balcony overlooking a rushing creek."
"The location was convinent to are restaurants that we had planned to visit and out of the way enough you could enjoy the sound of the river flowing by."
SureStay Plus Hotel by Best Western Gatlinburg - Budget-friendly hotel near Gatlinburg SkyLift Park
Located in the mountains, this hotel is a short walk from Downtown Gatlinburg, Ober Gatlinburg, and The Great Smoky Mountain National Park. Guests can visit Cataract Falls, a 6-minute drive or 45-minute walk along the Gatlinburg Trail. The property offers a seasonal outdoor pool, free continental breakfast, and free WiFi. Nearby attractions include Gatlinburg SkyLift Park and Ripley's Aquarium of the Smokies. The hotel features river views and is 80 km from McGhee Tyson Airport. Amenities include a 24-hour business center, a 24-hour front desk, and an elevator. Free parking is available.
Additional perks of the hotel
Complimentary continental breakfast served on weekdays from 6:30 AM to 9:30 AM
Vending machines for snacks and drinks
Recreation opportunities include skiing and ski lifts
No pets or service animals allowed
Rooms
The hotel offers 52 air-conditioned rooms with kitchenettes featuring refrigerators and microwaves. Each room includes a flat-screen TV with satellite channels, a private bathroom with a bath or shower, and a shared balcony. Some units have a seating area. All rooms are equipped with coffee/tea makers, irons/ironing boards, and phones with free local calls.
Other conveniences
Free Wi-Fi in rooms
Garden furniture on balconies
AM/FM alarm clock
Carpeted floors
Must-do experiences
- Visit the Sugarlands Distilling Company for complimentary tastings.
- Hike to Laurel Falls for stunning views and a refreshing experience.
- Try the pancakes at Pancake Pantry, a local breakfast favorite.
- Explore the interactive exhibits at the Gatlinburg Space Needle.
- Stroll through the Great Smoky Arts and Crafts Community for unique crafts.
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Choose Your Room
Our listed hotels offer a variety of room types—double rooms, family suites, or deluxe options—all with features like breakfast, flexible cancellation policies, and exclusive deals.
King Room Disability Access
2 persons
205 sq. feet
1 King-size bed
Balcony
Air conditioning
room details
Queen Room Two Queen Beds Balcony
2 persons
205 sq. feet
2 King Size Beds
Balcony
Air conditioning
room details
King Room Balcony
2 persons
205 sq. feet
1 King-size bed
Balcony
Air conditioning
room details
Queen Suite Balcony
2 persons
250 sq. feet
2 King Size Beds
Balcony
Air conditioning
room details
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Room Rates & Availability Tracker
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Amenities
Thoughtful hotel amenities for a comfortable stay
General
- Non-smoking rooms
- Free parking
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- Security
- Lift
- Vending machines
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Skiing
- Hiking
Business
- Business centre
- Fax/Photocopying
Spa & Leisure
- Seasonal outdoor pool
- Sun loungers
Room features
- Free Wi-Fi in rooms
- Air conditioning
- Heating
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Media
- AM/FM alarm clock
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Hotel Location
218 Ski Mountain Road,
Gatlinburg,
Tennessee,
United States,
37738-3125,
Tennessee
Map view
218 Ski Mountain Road,
Gatlinburg,
Tennessee,
United States,
37738-3125,
Tennessee
City landmarks
Aquarium
Ripley's Aquarium of the Smokies
5100 ft
Landmark
Ole Smoky Tennessee Moonshine
2800 ft
Landmark
Gatlinburg Space Needle
3300 ft
Landmark
Souvenir shopping
4800 ft
Convention Centre
Gatlinburg Convention Center
2300 ft
Landmark
Ripley's Haunted Adventure
2600 ft
Museum
Hollywood Star Cars Museum
2600 ft
Ski Lift
Gatlinburg SkyLift Park
3300 ft
Landmark
Amazing Mirror Maze
2400 ft
Landmark
Noah Bud Ogle Cabin
2100 ft
Landmark
Ripley's Believe It or Not Gatlinburg
2300 ft
Museum
Gatlinburg Pinball Museum
2100 ft
Museum
Christ in the Smokies Museum and Gardens
3000 ft
Amusement Park
Earthquake
4200 ft
Church
Trinity Episcopal Church
2500 ft
Landmark
Gatlinburg First United Methodist Church
2600 ft
Landmark
Mysterious Mansion
3500 ft
Landmark
World of Illusions
3000 ft
Landmark
Anakeesta
1.1
mi
Landmark
Guinness World Records Adventure
4200 ft
Landmark
Ole Smoky Barrelhouse
4000 ft
Theatre
Sweet Fanny Adams Theatre
1.1
mi
Nearby
Gallery
Smoky Mountain Art Gallery
1300 ft
Ski Area
Ober Gatlinburg
600 ft
Church
St Mary's Catholic Church
1900 ft
Winery
Sugarland Cellars
900 ft
1001 Parkway Suite 2
Ober Gatlinburg's Wildlife Encounter
1600 ft
River Rd
Gatlinburg Trail
600 ft
904 Parkway
Ripley's Moving Theater
2000 ft
Shopping Area
Tramway Mall
1000 ft
Restaurants
Cicis
600 ft
849 River Road
Sidewalk Cafe at Ober Gatlinburg
1600 ft
1001 Parkway Suite 2
Bearland Grill & General Store
3900 ft
305 Historic Nature Trl
Slice Pizza Bakery
2900 ft
117 Historic Nature Trl Arcadia
Dunkin'
2800 ft
812 Parkway Ste 106 Ste 106
Funnel Cakes
4000 ft
745 Parkway
Explore Gatlinburg
Explore Gatlinburg
Transportation Tips
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 11 am
Guest Parking
Private parking is possible on site for free.
Internet
is available in for free.
Breakfast
A american breakfast is served at affordable prices.
Children & extra beds
Maximum capacity of extra beds in a room is 1.
Pets
Pets are not allowed.
Year renovated:
2018
Number of floors:
7
Number of rooms:
52
Former name
Travelodge Inn & Suites
Guest Reviews & Ratings
What Guests Are Saying?
Pros
Comfortable beds
Clean rooms
Helpful staff
River view
Well-lit parking
Cons
Elevator issues
Guest reviewsOpen reviewsQuestions of the users
About Surestay Plus Hotel By Best Western Gatlinburg
How far is the Great Smoky Mountains National Park from the property?
22 September 2024
The hotel is conveniently located right next to the entrance of the national park, making it an ideal spot for exploration.
Is the facility pet-friendly for medium-sized dogs?
18 February 2025
Unfortunately, this location does not accept pets.
Are all the rooms designated as non-smoking?
8 November 2024
All accommodations are non-smoking; however, smoking is permitted on the balconies.
What breakfast options are available during the pandemic, and can guests use the pool?
5 December 2024
Currently, a grab-and-go breakfast is offered, which includes items like muffins and fruit. The pool is open for swimming.
What kind of view can guests expect from the balconies?
10 March 2025
The balconies provide a scenic view of the river rather than the mountains.
Can guests check in early before the regular time?
15 April 2025
Early check-in is possible based on availability. The standard check-in time is 3 PM, but if a room is ready upon arrival, guests can check in earlier.
Do the rooms come equipped with a microwave and refrigerator?
25 May 2025
Yes, each room includes a microwave, mini fridge, and a single-serve coffee maker for guest convenience.
Are guests who are 18 years old able to book a room?
20 July 2024
Yes, guests who are 18 years or older can rent a room as long as the payment method is in their name.
Is there an elevator in the hotel for easy access to different floors?
30 August 2024
Yes, an elevator is available for guest convenience.
What are the operating hours for the outdoor pool?
1 October 2024
The outdoor pool is open from 8 AM to 10 PM for guests to enjoy.
Does the hotel feature an indoor pool?
17 November 2025
No, there is no indoor pool available; the facility only has an outdoor pool.
Are there ADA-compliant shower facilities available?
22 June 2025
The hotel does not offer ADA-compliant walk-in showers, only tub/shower combinations with rails are provided.Next best alternative
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