SURESTAY PLUS HOTEL BY BEST WESTERN GATLINBURG, Gatlinburg – Your ideal downtown stay
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Key details
Hotel Overview
218 Ski Mountain Road,
Gatlinburg,
Tennessee,
United States,
37738-3125,
Tennessee
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Choose Your Room
Our listed hotels offer a variety of room types—double rooms, family suites, or deluxe options—all with features like breakfast, flexible cancellation policies, and exclusive deals.
Queen Room Two Queen Beds Balcony
Max:
4 persons
205 sq. feet
Bed options:
2 King Size Beds
River view
Shower
Heating
room details
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King Room Balcony
Max:
2 persons
205 sq. feet
Bed options:
1 King-size bed
River view
Shower
Heating
room details
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King Room Disability Access
Max:
2 persons
205 sq. feet
Bed options:
1 King-size bed
River view
Shower
Heating
room details
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Transportation Tips
Transportation Options
Amenities
Thoughtful hotel amenities for a comfortable stay
General
- Non-smoking rooms
- Parking
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- Security
- Lift
- Vending machines
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Skiing
- Hiking
Business
- Business centre
- Fax/Photocopying
Spa & Leisure
- Seasonal outdoor pool
- Sun loungers
Room features
- Free Wi-Fi in rooms
- Air conditioning
- Heating
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
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Hotel Location
218 Ski Mountain Road,
Gatlinburg,
Tennessee,
United States,
37738-3125,
Tennessee
Map view
218 Ski Mountain Road,
Gatlinburg,
Tennessee,
United States,
37738-3125,
Tennessee
City landmarks
Aquarium
Ripley's Aquarium of the Smokies
5100 ft
903 Parkway Ole Smoky Moonshine Holler
Ole Smoky Tennessee Moonshine
2800 ft
115 Historic Nature Trail
Gatlinburg Space Needle
3300 ft
611 Parkway
Souvenir shopping
4800 ft
Convention Centre
Gatlinburg Convention Center
2300 ft
908 Parkway
Ripley's Haunted Adventure
2600 ft
Museum
Hollywood Star Cars Museum
2600 ft
Ski Lift
Gatlinburg SkyLift Park
3300 ft
919 Parkway
Amazing Mirror Maze
2400 ft
Airport Road/Cherokee Orchard Road Adjacent to Roaring Fork Motor Nature Trail
Noah Bud Ogle Cabin
2200 ft
800 Parkway
Ripley's Believe It or Not Gatlinburg
2300 ft
Museum
Gatlinburg Pinball Museum
2200 ft
Museum
Christ in the Smokies Museum and Gardens
3000 ft
Amusement Park
Earthquake
4200 ft
Church
Trinity Episcopal Church
2500 ft
742 Parkway
Gatlinburg First United Methodist Church
2700 ft
424 River Rd
Mysterious Mansion
3500 ft
716 Parkway # 37838
World of Illusions
3100 ft
576 Parkway
Anakeesta
1.1
mi
631 Parkway
Guinness World Records Adventure
4200 ft
650 Parkway
Ole Smoky Barrelhouse
4000 ft
904 Parkway
Ripley's Moving Theater
2600 ft
Theatre
Sweet Fanny Adams Theatre
1.1
mi
Nearby
Gallery
Smoky Mountain Art Gallery
1300 ft
Ski Area
Ober Gatlinburg
600 ft
Church
St Mary's Catholic Church
1900 ft
Winery
Sugarland Cellars
900 ft
1001 Parkway Suite 2
Ober Gatlinburg's Wildlife Encounter
1600 ft
River Rd
Gatlinburg Trail
700 ft
Shopping Area
Tramway Mall
1100 ft
Restaurants
Cicis
600 ft
849 River Road
Sidewalk Cafe at Ober Gatlinburg
1600 ft
1001 Parkway Suite 2
Bearland Grill & General Store
3900 ft
305 Historic Nature Trl
Slice Pizza Bakery
2900 ft
117 Historic Nature Trl Arcadia
Dunkin'
2800 ft
812 Parkway Ste 106 Ste 106
Funnel Cakes
4000 ft
745 Parkway
Guest Reviews & Ratings
What Guests Are Saying?
82%
loved it & would return
Great view
Friendly staff
Limited dining options
Inconsistent service
8.2/10
Great
Rooms
7.3
Location
7.7
Service
7.7
Dining
5.7
Gary
United States,
February
2024
7.8/10
My stay at the hotel was fantastic! The rooms were amazing, very comfortable, and very spacious, with a great staff that was very helpful. I wish there were more places like this around America. However, the room had some stains like humidity and ladybugs, which was a bit concerning.
Rooms
9.0
The room was spotless and very large, with a very comfortable bed, large clean bath, and a nice balcony overlooking the creek.
Service
9.0
The staff was super friendly and helpful, making my stay pleasant and stress-free.
Location
8.0
The hotel is at the end of the main street, making it convenient to walk to area attractions and offering a great view of the river.
Dining
6.0
The dining experience was okay, but I was disappointed that we were not informed about the lack of breakfast until after checking in.
Facilities
7.0
The hotel needed some updating in terms of facilities, but overall, it offered a good deal for the price.
Richard
United States,
July
2023
5.4/10
I had a mixed experience at the hotel. The room was clean overall, although there were some issues like a loud hum from the maintenance room next door. The view from our King handicapped accessible suite with a balcony overlooking the river was fantastic. Unfortunately, the service was inconsistent, with some staff members being nice and helpful while others were rude. The location was convenient for exploring Gatlinburg and being close to the National Park side, but the hotel was a bit outdated and not as nice as portrayed online. The dining options were limited, with only bagged muffins and pastries available early in the morning. Despite these drawbacks, the hotel was close to the main attractions and offered value for the price paid.
Rooms
6.0
The room had a loud hum from the maintenance room next door and was dim initially. The cleanliness was not perfect with dirty pillows and hair in the sink, but overall clean aside from the floor needing a bit of cleaning. The TV and clock had issues, but we enjoyed the great view from our room.
Service
5.0
The staff had a mix of nice and helpful service along with some who were rude. Housekeeping was slow to respond, and there was noise at odd hours.
Location
7.0
The hotel's location was convenient for Appalachian Trail hikers and visitors to Gatlinburg, being close to major attractions and away from street noise. However, the area was quite crowded, and the hotel didn't match the online presentation.
Dining
5.0
The dining experience was limited to basic options like bagged muffins and pastries, which were often out early. The location was good for walking to nearby places.
Facilities
5.0
It was noted that the rooms looked a bit old and run down, with minor maintenance issues.
Great view
Limited dining options
Tom
United States,
April
2023
7.8/10
I had a nice stay at the hotel. The rooms were clean, comfy, and a great value, although there was a slight issue with the odor in one of the rooms. The service was exceptional, aside from one rude encounter. The hotel's proximity to town was fantastic, but the dining fell a bit short. Overall, a good experience with a few hiccups.
Rooms
7.0
The rooms were very nice, clean and provided great value, but one of them had a strange smell like a bar. I was moved to another room that was not any better.
Service
9.0
The service was quite simply amazing, except for one instance where a staff member was rude and unhelpful.
Location
8.0
The hotel's location was very close to downtown Gatlinburg, making it convenient for walking to town and enjoying nearby shopping and restaurants.
Dining
7.0
Facilities
8.0
The hotel facilities were good, and being a few minutes from the strip added to its convenience.
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